What Makes a Good Sewer Inspection Company?

Finding the right sewer inspection company is about more than just getting a quick look at your pipes. It’s about accurate assessments, clear explanations, and solutions that prevent costly problems.

The best companies use experienced technicians, advanced tools, and honest communication to deliver thorough inspections that help homeowners and businesses make informed decisions. Working with the right company means fewer surprises, fewer expenses, and long-term peace of mind.

At Tom’s Plumbing and Drain Service, LLC, we provide professional sewer inspections with clear reports and expert solutions.

Contact us today!

1. Knowledge and Certifications Matter

Not all sewer inspection companies operate at the same level. Some may lack the proper training to diagnose problems correctly, leading to misdiagnosed issues or unnecessary repairs.

A company with certifications, such as the Pipeline Assessment Certification Program (PACP), follows recognized standards for inspections and reporting. These credentials confirm that inspectors understand sewer systems thoroughly and use reliable methods to identify problems.

Experience also plays a major role. It’s not just about how long a company has been in business—it’s about whether they adapt to new technology and industry best practices. A company with a history of successful inspections will be able to spot early warning signs and recommend the right solutions before minor issues turn into major repairs.

2. Modern Technology for Accurate Inspections

A sewer inspection is only as good as the tools used to perform it. Outdated equipment can miss important details, leaving you with a report that doesn’t fully explain what’s happening in your pipes.

A professional company will use:

• High-definition sewer cameras that provide clear video footage
• Remote-controlled inspection crawlers to examine underground pipes
• Pipe locators that map out the sewer system
• Hydro-jetting tools to remove blockages

Regular professional drain cleaning services are essential to prevent clogs and maintain a healthy plumbing system.

These technologies allow for thorough and precise inspections without unnecessary digging. With clearer images and accurate reports, homeowners and businesses can make informed decisions about repairs and maintenance.

3.  Proper Licensing and Insurance

Hiring a licensed and insured company protects your property and your investment. Licensing confirms that the business follows local and state regulations, while insurance provides coverage in case of unexpected incidents during an inspection.

A professional company will always be willing to provide proof of licensing and insurance. Without these protections, you may be working with unqualified inspectors or taking on unnecessary risks.

4. Transparent Pricing Without Hidden Fees

A reliable sewer inspection company is upfront about costs. The price homeowners will pay for sewer-related services can vary dramatically based on factors such as the severity of clogs and the type of service required. Vague pricing or unexpected fees can create confusion and frustration, so it’s important to choose a company that clearly outlines:

• What is included in the inspection
• How much the service costs
• Any potential additional fees for further work

Companies that provide written estimates and detailed explanations of their pricing build trust and long-term relationships with customers. Many of the best companies rely on word-of-mouth referrals, proving that honest business practices lead to repeat customers.

5. Strong Customer Service and Communication

A great sewer inspection company doesn’t just perform the job and leave. They take the time to explain findings, answer questions, and provide guidance on next steps.

Explaining Findings Clearly

The best companies don’t overwhelm customers with technical jargon or vague descriptions. Instead, they break down issues in simple terms and explain:

• What’s causing the problem (tree roots, grease buildup, cracked pipes)
• How it affects your plumbing
• What repair options are available
• Situations where a sewer scope requires the removal of a toilet for access and the complications this can bring to real estate transactions

This approach removes uncertainty and helps customers feel confident about their next steps.

Quick Responses to Questions

If a customer has concerns about a sewer backup or slow drain, a delayed response can lead to bigger problems. Companies that respond quickly and take the time to answer questions thoroughly show they care about their customers.

The costs associated with unclogging drains, particularly services related to the sink, can vary. It is important to hire licensed plumbers to ensure effective and safe drain cleaning, which can prevent severe issues and potential costs associated with damage.

Good communication also includes providing updates during inspections. If an inspector discovers a major issue, they should discuss it right away rather than leaving the customer with a confusing report.

Professionalism and Respect

A company’s reputation isn’t just based on its technical skills. How technicians interact with customers and respect their property matters just as much. Professional inspectors:

• Arrive on time and well-prepared
• Wear protective shoe covers indoors
• Clean up after the inspection

These small actions make a big difference in how customers feel about the service. Innovative ideas can lead to the creation and growth of new companies, bringing business concepts to life.

Questions to Ask Before Hiring a Sewer Inspection Company

A thorough inspection ensures problems are not just found but fully understood and addressed. Asking the right questions before hiring a plumber can save you time, money, and frustration. Here’s what to consider before making your decision.

• Are They Certified and Licensed?

A licensed plumber has the proper training, has passed exams, and follows local regulations. Ask about their experience with sewer line issues, including clearing recurring clogs and identifying slow drains. A professional should also recognize sewer odors that could point to bigger problems. If a company lacks proper credentials, they may not have the skills for complex repairs.

• What Technology Do They Use?

Advanced tools improve inspection accuracy. Choose a company that offers video camera inspections, which allow plumbers to spot issues without unnecessary digging. Early detection of blockages can prevent costly repairs. Also, ask if they use specialized equipment to clear severely clogged lines.

• Can They Provide References?

Reputation matters. Check customer feedback on Google, Yelp, and the Better Business Bureau. Reliable companies should have a history of satisfied clients. Positive reviews often indicate a strong track record of quality service.

• What Is Included in the Inspection?

A clear breakdown of what’s covered helps you set expectations. Some inspections include leak detection, pipe condition assessments, and clearing minor blockages. Costs vary based on complexity, ranging from a few hundred to thousands of dollars.

Taking the time to ask these questions can help you hire a plumber who gets the job done right the first time.

Ready to Begin?

Choosing the right sewer inspection company can make all the difference in preventing unexpected issues and ensuring a smooth repair process. A reputable company will have certified and knowledgeable technicians, use advanced tools for accurate inspections, provide upfront pricing without hidden fees, and maintain strong customer service with clear communication.

At Tom’s Plumbing and Drain Service, LLC, we take pride in delivering detailed and transparent sewer inspections. Whether you need a routine checkup or have urgent concerns, we are ready to help.

Call us today to schedule an inspection and protect your home from costly sewer problems.